Returns Policy
You may return new, unused items within 2 days of delivery for an exchange.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, wrong size etc.). Otherwise, shipping costs will be paid by a customer.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to any address in the United Arab Emirates. Shipping is SAME DAY in Dubai, 1-2 days within UAE.
In Dubai, Delivery with Fitting at home service is available. You can choose up to 10 styles (can be mixed: Lingerie, Bikinis and Activewear), you get 10-20 min to try them on. You pay by cash or card only for the items you choose to keep and courier takes others back.
If nothing fits you, a small service fee of 35 aed will be charged to you.
When you place an order with Standard shipping, the shipping fee of 25 aed will be added to your order. We will contact you shortly on the provided number by call or what’s up to confirm shipping date and time.
Happy shopping
Sincerely yours,
Queenstore Team